BPO Jobs In Lucknow India
BPO Jobs refers to Business Process Outsourcing. The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. BPO operation particularly means giving the contract to a third-party vendor to carry out the back-office tasks. Usually, big organizations consider it a money-saving tactic to outsource their back office business to another company where they carry out the front office themselves.
A BPO executive has many tasks but the most important out of many is to ensure client or customer satisfaction.
- The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
- He/She must show the willingness to learn new things every time and then.
- Must discuss every matter with its supervisor or team leader to get any issue sorted.
- Giving a resolution to the customers or clients should be the whole and sole responsibility.
- Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain relevancy and quality while providing service to the customers.