1000 BPO & CALL Center Executive Hired Apply Now At Zeevika Consultancy

Company Overview: Join our dynamic team at Zeevika Consultancy, a leading BPO and call center service provider dedicated to delivering exceptional customer experiences. With a focus on innovation, efficiency, and excellence, we’re committed to providing our clients with best-in-class Top outsourcing solutions.

Position Overview: As a BPO & Call Center Executive, you will be the first point of contact for our customers, providing timely assistance and resolving inquiries to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

1. Customer Support: Handle inbound and outbound calls from customers regarding product inquiries, service requests, and issue resolution.
2. Troubleshooting: Identify and troubleshoot customer issues, providing accurate information and effective solutions to resolve concerns.
3. Order Processing: Assist customers with order placement, processing, tracking, and delivery status inquiries.
4. Complaint Resolution: Address customer complaints and escalations promptly and professionally, ensuring resolution to the customer’s satisfaction.
5. Documentation: Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
6. Quality Assurance: Adhere to quality standards, call scripts, and performance metrics to meet or exceed service level agreements (SLAs).
7. Cross-Selling: Identify opportunities to upsell or cross-sell products or services to enhance the customer experience and maximize sales opportunities.
8. Team Collaboration: Collaborate with team members and other departments to resolve customer issues and improve processes.
9. Continuous Improvement: Provide feedback on customer issues, process improvements, and product enhancements to support ongoing improvements in service delivery.
10. Adherence to Policies: Follow company policies, procedures, and guidelines to ensure compliance with regulatory requirements and quality standards.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Previous experience in a customer service or call center role preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Proficiency in computer applications and CRM software.
• Flexibility to work in rotational shifts, including nights and weekends.

Benefits:

• Competitive salary package with performance-based incentives.
• Comprehensive training and development programs.
• Opportunities for career advancement and growth.
• Vibrant and inclusive work environment.
• Health insurance and other benefits.

Join Our Team: If you’re passionate about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Join our team at Zeevika Consultancy and be part of a dynamic team dedicated to excellence in customer support. Apply now to take the first step towards an exciting career as a BPO & Call Center Executive.