Immediate Hiring Operations Manager Kpo & BPO

Immediate Hiring Operations Manager Kpo & BPO At Lucknow

Duties and Responsibilities For Operation Manager : On a given day, you will spend time on

Developing and implementing operational strategies to improve efficiency and productivity
Leading, Managing, and supervising a team of operational staff to ensure they are meeting performance targets
Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement

Establishing and maintaining relationships with key clients, vendors, and partners
Ensuring compliance with all relevant laws and regulations
Developing and maintaining a budget for the operations department
Continuously improving and updating the company’s standard operating procedures on operations
Overseeing service delivery operations and ensuring all clients receive high-quality services
Managing client services and ensuring client needs are met in a timely and efficient manner
Regular Ops reporting and reviews to client and senior management

Would you make the cut? You’d qualify for this exciting role if…

You have a formal degree in Business Administration, Management, or a related field
You have 5+ years of experience in operations management, a back office operations, and/or virtual assistance
services company offering services to the international market
You can manage and motivate a team with your strong leadership skills
You can work independently and you’re confident to lead by example
You are a strong communicator with great interpersonal skills
You have strong problem-solving and analytical skills
You have experience and exposure to Ops budgeting and P&L efficiency
You have experience with staffing, rostering, and scaling resources
You are familiar with industry best practices, relevant laws  and regulations

You are a team player with an entrepreneurial attitude

Call & Whatsapp – 8188998866 | 8188998899  | 9984703333

Email At – info@bhartihr.com